Free Video Converter

Frequently Asked Questions

If you have any questions, the best thing you could do first is to read and search our FAQ section. If you can't find any that matches your problem, please do not hesitate to contact us.

Frequently Asked Questions


Q01: Do you produce products for the Mac?

A: All of our products are fully tried out and tested with Windows 2000, XP, Vista, 7, 8, 8.1, 10. It's now fully compatible with 64-bit versions of Vista/7/8/8.1/10. There are no Mac or Linux versions.

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Q02: How do I input more than one file at a time?

A: You can select the files by clicking "Add..." button. Or you can select a file at first, and then holding down the Shift key and left clicking on the individual song to check those songs between these two songs. Or clicking "Ctrl + A" to select all files in the folder. The information of those files you have selected will appear in the conversion list.

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Q03: My video file has been converted into 3GP format. But I do not think the video screen is clear enough. Can I improve it by certain settings?

A: The default settings which we offered for 3GP output are those requested by most of mobile phones. If you want to get better quality, please select "mpeg4" as video codec instead of "h.263", as well as select a larger number for video bit rate and video size (You need no manual numeric adjustment but to select a preset in the dropdown list below the format buttons). They will produce a file with better quality but you must be sure that those settings can also work with your phone.

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Q04: What is the maximum duration for conversion with Free Video Converter?

A: We suggest you not to make a single file too big because:

1. There's a technical limitation to the permitted maximum file size. This is imposed by the file system used on the hard drive. For example, in a FAT32 file system on Windows there is a 4GB limit. However, most computers these days are set up with NTFS file systems and no such limit is imposed.

2. There are many practical reasons why files of this big size and long duration are not helpful. It is difficult to edit a file of this big size and in fact it may lead to the failure of importing into multimedia editing software. Additionally, if the multimedia file needs to be sent to a third party (for example, as an email attachment), it may be barred by most mail servers due to its huge size.

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Q05: How to transfer MP4 files to my iPod?

A: You need to use your iTunes to transfer the MP4 files that our software generated to your iPod. You can read the help of iTunes to learn how to do or follow the steps below.

1. Find the MP4 files which is created by our program and drag it into your iTunes library, or select "Add File to Library" from the "File" menu and select the MP4 files.

2. Click "File" -> "Update iPod" to load the MP4 files to your iPod.

I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?

Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.

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Q06: What is the output presets?

A: The output preset is a set of output parameters used in conversion. All parameters have been setup well in advanced.

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Q07: How can I modify the quality of the output files?

A: After you specify the output format you want, just activate the dropdown list below, in which you can select a quality preset as needed.

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Q08: I am not satisfied with the output file? How can I make it better?

A: The output file quality depends largely on the source file. You may choose a higher bit rate or modify settings like contrast, dimensions, length, and audio volume, etc, if the output one is not as good as the original one..

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Q09: Which one is better in the MP4 output forms if I want to get better quality?

A: As far as the output quality is concerned, H.264 would provide the best.

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Q10: Where do I find my video files?

A: Free Video Converter will output the files to the specified output location. You can choose a folder as output folder with the button "select". When the task processing is done, you can click "Open folder" to directly open the output folder.

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Q11: Is there some limitation to the format of the input?

A: Free Video Converter allows you to join video files in nearly all popular video formats like AVI, MPEG, H.264, SWF, MOV, WMV, etc. for playback on popular devices like iPod, iPad, iPhone, PSP and so on.

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Q12: Does Free Video Converter support audio conversion?

A: Yes it does. It supports various video and audio formats. The conversion is in both ways - video to audio and audio to video.

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